Use the search box to find frequently asked questions. Begin typing your query and results will appear below.
Please call our 24/7 Network Operations Center (NOC) toll-free at 877-518-6937.
If this is a site emergency, please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937.
If this is not an emergency, you can request site access online from your American Tower account within the Customer or Vendor Support section on the homepage. You can also use our Site Access mobile app or call our NOC toll-free at 877-518-6937 to request site access.
Please call our dedicated DAS, Wi-Fi, and Private Networks NOC at 888-773-4122—staff is available 24/7.
Please contact our landowners team at 866-586-9377, option 4 or landlord.relations@americantower.com.
Please call our 24/7 NOC toll-free at 877-518-6937.
Please contact our sales team at 877-409-6966 or leasing@americantower.com.
Please contact our sales team at 877-409-6966 or leasing@americantower.com.
The 10 Steps to Connect Your Network With Us document outlines our leasing process.
Please contact our sales team at 877-409-6966 or leasing@americantower.com with any additional questions.
All new customers must complete a credit application, as part of our standard practices.
Even if you’re a customer who has done business with American Tower in the past, we will request a credit application if:
- The customer entity of a new application does not match a customer entity that has a credit application on file.
- The application is out of date.
You can track your project milestones within your American Tower account.
Additionally, you can reach out to your assigned Account Project Manager at any time for a status update.
Yes, American Tower utilizes and accepts signatures via DocuSign®. Please talk to your Sales Account Manager or Account Project Manager to facilitate registration.
DocuSign® is a registered trademark of DocuSign, Inc.
American Tower requires an engineering service be completed for the following reasons:
- To certify the tower is structurally capable of accommodating the proposed equipment.
- In accordance with reasonable and prudent engineering practices.
- The tower facility is subleased by American Tower from a third party.
- American Tower is contractually obligated to undertake the analysis.
Fees are submitted via Purchase Order (PO) electronically to po@americantower.com or uploaded within your American Tower account. If payment by check is preferred, please contact your Account Project Manager for further information on submittal details.
The following documents, information, and requirements must be received and completed for American Tower to issue the NTP:
- American Tower-approved contractor information
- Construction drawings (approved by American Tower)
- Building permit or a letter from the jurisdiction confirming one is not required
- Executed lease
- All outstanding fees paid
All documentation can be uploaded directly to your project within your American Tower account.
For additional questions related to lockboxes, ACH (Automatic Clearing House), wire details, vendor setup, and W-9 requests, please contact our cash management team at cash.management@americantower.com.
American Tower does not currently accept payment by credit card, but we are looking to offer this option in the future.
If you have an assigned Collections Analyst, please contact them for this documentation. If you are unsure or have not been assigned a Collections Analyst, please call our accounts receivable customer service line at 800-731-3226 or email accounts.receivable@americantower.com to request copies of any necessary documentation.
If you have an assigned Collections Analyst, please contact them for this information. If you are unsure or have not been assigned a Collections Analyst, please call our accounts receivable customer service line at 800-731-3226 or email accounts.receivable@americantower.com to receive a statement of your account, including any outstanding balance information, or an invoice.
If you have an assigned Collections Analyst, please contact them to make this change. If you are unsure or have not been assigned a Collections Analyst, please call our accounts receivable customer service line at 800-731-3226 or email accounts.receivable@americantower.com to have the information updated in our system. It’s important to note, you may need to provide documentation to support the information change before we can update our system.
Most rent increases are related to escalators contained in the original lease. We recommend reviewing your lease for escalations. Increases can also be attributed to equipment additions, amendments, or other changes that occurred after the commencement date of the lease.
If you still have questions, please contact your assigned Collections Analyst. If you are unsure or have not been assigned a Collections Analyst, please call our accounts receivable customer service line at 800-731-3226 or email accounts.receivable@americantower.com to confirm the monthly billing amount for your lease.
All new customers must complete a credit application, as part of our standard practices.
Even if you’re a customer who has done business with American Tower in the past, we will request a credit application if:
- The customer entity of a new application does not match a customer entity that has a credit application on file.
- The application is out of date.
- Any past-due balances
- Credit requirements that haven’t been met
- Reached your credit limit
Please email our credit risk management team at credit.approval@americantower.com to expedite resolving these issues.
For project-related payments, including the Purchase Order (PO) Request with your payment can help get it applied to the correct project quickly and accurately.
If you’re a customer who receives monthly invoices, providing the invoice number with your payment can help speed the payment application process.
If you don’t receive monthly invoices, providing the American Tower lease number or tower number with your payment, as well as identifying the month(s) being paid, can help ensure quick and accurate payment application.
Please contact our accounts payable team at 877-778-2938 or email payables@americantower.com.
Please submit POs to po@americantower.com or upload them within your American Tower account for processing.
Please submit all invoices and statements to apinvoices@americantower.com for processing.
Please complete and submit our Electronic Payment Enrollment Form.
Please email 1099.reports@americantower.com with any inquiries.
Please call our 24/7 Network Operations Center (NOC) toll-free at 877-518-6937 in the event of a site emergency.
For assistance on all other matters, contact our landowners team at 866-586-9377, option 4 or landlord.relations@americantower.com.
Yes, American Tower is interested in purchasing your interest in the agreement. Please complete our Agreement Purchase Form and a member of our team will be in touch with you.
As your current tenant, we can likely match or exceed any other offer and can structure the transaction to fit your financial needs.
All payments will be paid according to the terms of your agreement.
No, it is not necessary to submit an invoice. All payments will be paid according to the terms of your agreement.
Our landowners team can answer your payment-related question, send it to them using the form below. Note: Please be sure to select “Payment Inquiry” as your topic.
Please contact our landowners team using the form below to request a new check. Note: Please be sure to select “Payment Inquiry” as your topic.
We encourage the use of direct deposit to avoid issues with lost payments. To enroll, please complete and submit our Electronic Payment Enrollment Form.
Yes, payment by direct deposit is our preference. Please complete and submit our Electronic Payment Enrollment Form.
Please complete and submit our Contact Information Form. We’ll update our records and redirect your payments to your new address, after receiving the required information. We’ll also use your new address to mail any notices required by the agreement.
Our landowners team can answer your property taxes-related question, send it to them using the form below. Note: Please be sure to select “Tax Inquiry” as your topic.
Please review, complete, and submit our Ownership Change Checklist specific to your circumstances, along with any other required documentation detailed on the checklist.
Please review, complete, and submit our Ownership Change Due to Sale or Transfer Checklist, along with any other required documentation detailed on the checklist.
Please contact the American Tower landowners team at landlord.relations@americantower.com or 1-866-586-9377, option 4 to confirm the property was sold.
Please check the terms of your agreement for any provision(s) that may affect the sale.
American Tower works with CGO, MD7, Nextier, The Lyle Company, and Tower Alliance to help obtain agreement extensions, agreement modifications, and sublease consents and to acquire property. Representatives from these companies may contact you on our behalf.
American Tower markets each site with the goal of collocating multiple mobile network operators and other wireless service providers onto a single tower. Multitenant towers are beneficial because they are:
- An aesthetically favorable solution that reduces the need to construct additional towers.
- A cost-effective solution for tenants, allowing them to put more resources into building a better wireless network for their customers.
- An excellent way to secure long-term interest in the tower.
Your site or vendor number is used to identify your account. When you contact us, please reference your site or vendor number to help facilitate your request.
To find your site or vendor number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our landowners team at 1-866-586-9377, option 4 or landlord.relations@americantower.com.
Please call our 24/7 Network Operations Center (NOC) toll free at
877-518-6937.
For assistance on all other matters, contact our team at
877-272-7862,
or
landlord.relations@americantower.com.
Yes, American Tower is interested in purchasing your interest in the agreement. Please complete our Agreement Purchase Form and a member of our team will be in touch with you.
As your current tenant, we can likely match or exceed any other offer and can structure the transaction to fit your financial needs.
All payments will be paid according to the terms of your agreement.
No, it is not necessary to submit an invoice. All payments will be paid according to the terms of your agreement.
Our team can answer your payment-related question, send it to them using the form below. Note: Please be sure to select “Payment Inquiry” as your topic.
Please contact our team using the form below to request a new check. Note: Please be sure to select “Payment Inquiry” as your topic.
We encourage the use of direct deposit to avoid issues with lost payments. To enroll, please complete and submit our Electronic Payment Enrollment Form.
Yes, payment by direct deposit is our preference. Please complete and submit our Electronic Payment Enrollment Form.
Please complete and submit our Contact Information Form. We'll update our records and redirect your payments to your new address, after receiving the required information. We'll also use your new address to mail any notices required by the agreement.
Please review, complete, and submit our Ownership Change Checklist specific to your circumstances, along with any other required documentation detailed on the checklist.
Please review, complete, and submit our Ownership Change Due to Sale or Transfer Checklist, along with any other required documentation detailed on the checklist.
Please contact our team at 877-272-7862 or landlord.relations@americantower.com to confirm the property was sold.
Please check the terms of your agreement for any provision(s) that may affect the sale.
American Tower works with property owners to market their buildings, with the goal of collocating multiple mobile network operators and other wireless service providers on the rooftop.
Your site or vendor number is used to identify your account. When you contact us, please reference your site or vendor number to help facilitate your request.
To find your site or vendor number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our team at
877-272-7862,
or
landlord.relations@americantower.com.
American Tower makes it easy. We work with property owners to simplify marketing to mobile network operators, broadcasters, and other wireless service providers, manage tenant relationships, and administer billing and payments.
Provide your property information, and we will contact you if we have a customer need.
You should register for an American Tower account if you are a customer interested in or currently collocating on our assets or are a vendor working on behalf of customers of American Tower.
To create an account, go to the American Tower account log-in page and click on the link at the bottom that says “Don’t have an account yet and need to register?” You’ll then be asked a series of questions, so you can provide the information we need to grant you access.
American Tower accounts are not intended for landowners, building or venue owners, or American Tower employees.
An American Tower account is a helpful, online tool for customers and vendors. Customers can find sites, apply for collocations, track project status, and more. Vendors can find sites, request site access, report a site issue, and more.
Your username is the email address you used to register for your American Tower account plus .atc. For example, if your email address is john.smith@companyname.com, your username would be john.smith@companyname.com.atc.
If you need to reset your password, there is a link on the log-in page to do so.
Make sure your username is correct (the email address you used to register plus .atc). If you forgot your password, follow the link on the log-in page to reset it.
If you’re still having trouble, contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3.
Click on the “Forget your password?” link on the American Tower account log-in page. An email containing a link that allows you to reset your password will be sent to the email address with which you registered.
Once logged in to your American Tower account, click on “My Settings” in the upper-right corner of your screen, then select “Change Password” and follow the prompts.
Your username is the email address you registered with plus .atc. If you’ve changed your email address and would like to update your username to match it, please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3 for assistance.
Once logged in to your American Tower account, click “My Profile” in the upper-right corner and edit your information as necessary.
Once logged in to your American Tower account, click “My Profile” in the upper-right corner, and then click “Request Additional Access”, from here you can click on the appropriate selections.
You can review our site locator Quick Start Guide. For additional questions, please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3.
Please contact your Account Project Manager or onairaccess@americantower.com for assistance.
Please contact your assigned Account Project Manager. You can find their contact information within your American Tower account, under the “Projects” tab within the “Apply and Track” section.
Yes, but you may find certain functionalities easier to navigate on a desktop.
Please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3 for assistance.
Tell Us How We Are Doing
To get continually better over time — that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.
