Our Customer Support

You deserve an infrastructure partner who can help deploy your network, allowing you to focus more time and resources on other business priorities. That’s why at ATC Uganda we have dedicated teams, with deep industry experience, to meet your needs and make site collocation and network deployment as easy as possible

Contact Us

Committed to Serving You

We strive to provide customers with a positive, consistent, and efficient experience every time they choose to work with us. No matter where you are in the leasing process—identifying the right solution for your network, applying for sites, securing a Notice to Proceed (NTP), or installing equipment and maintaining the network—we work to support your deployment at every stage and ensure goals and timelines are met. Our industry experts guide you every step of the way and help you to make the best decisions for your business.

A cell tower stands by a highway, seen from above.

Towers, Rooftops, and Backup Power Support

Depend on the experts in our 24/7 Network Operations Center (NOC) to help you keep your network running. Our team members are always available to coordinate site access for initial installations, maintenance, or emergency requirements.

Contact our NOC, at any time, to:

  • Investigate and correct system outages
  • Schedule equipment installations
  • Conduct site maintenance, including repairing or replacing faulty equipment, resolving lighting issues, reading meters
unitedn center das system

DAS, Wi-Fi, and Private Networks Support

We have the team, tools, and technologies needed to monitor network health and performance, complete tasks, and quickly address issues.

Contact our DAS, Wi-Fi, and Private Networks support to:

  • Report a service problem, such as inadequate connectivity or connectivity loss
  • Check the status of a previously reported issue
  • Request maintenance

Take the Next Step With ATC Uganda