Contact Our Network Operations Center (NOC)
Towers, Rooftops, and Backup Power
Edge Data Centers (Aggregation / Access)
Committed to Serving You
We strive to provide customers with a positive, consistent, and efficient experience every time they choose to work with us. No matter where you are in the leasing process—identifying the right solution for your network, applying for sites, securing a Notice to Proceed (NTP), or installing equipment and maintaining the network—we work to support your deployment at every stage and ensure goals and timelines are met. Our industry experts guide you every step of the way and help you to make the best decisions for your business.
Towers, Rooftops, and Backup Power Support
Depend on the experts in our 24/7 Network Operations Center (NOC) to help you keep your network running. Our team members are always available to coordinate site access for initial installations, maintenance, or emergency requirements.
Contact our NOC, at any time, to:
- Investigate and correct system outages
- Schedule equipment installations
- Conduct site maintenance, including repairing or replacing faulty equipment, resolving lighting issues, reading meters
DAS, Wi-Fi, and Private Networks Support
We have the team, tools, and technologies needed to monitor network health and performance, complete tasks, and quickly address issues.
Contact our DAS, Wi-Fi, and Private Networks support to:
- Report a service problem, such as inadequate connectivity or connectivity loss
- Check the status of a previously reported issue
- Request maintenance
Edge Data Centers Support
Receive around-the-clock support through our Edge Data Center Customer Portal.
Within the Customer Portal, you can:
- View and manage installed assets
- Submit and track service orders
- Coordinate incoming and outgoing shipments
- Communicate with our operations team
- Request temporary or permanent site access
- Manage permissions for users on your account
- View documents, such as our certification reports and the customer onboarding handbook
For additional support, call 781-926-7898 or email support.datacenters@americantower.com.
Resources
FAQs
How can we help? Check out our Frequently Asked Questions (FAQs) for answers to commonly asked questions about working with American Tower.
Feedback Form
We want to hear from you. Fill out our feedback form to share your thoughts on and suggestions for working with American Tower.
Contact Us
Let’s identify your needs today. Reach out to our team to learn more about our solutions for various industries.
Account Login/Register
With an American Tower account, you can find and apply for sites and track the status of your projects.
