Site Access and Emergencies
Please call our 24/7 Network Operations Center (NOC) at +233(0)30 263 4834.
If this is a site emergency, please call our 24/7 Network Operations Center (NOC) +233(0)30 263 4834.
If this is not an emergency, you can request site access by completing the ATC Ghana's Site Access Request Form (SARF) using the Smartsheet or send Email to ATCGhanaNOC@AmericanTower.com.
Please call our 24/7 Network Operations Center (NOC) +233(0)30 263 4834 or send email to ATCGhanaNOC@AmericanTower.com.
Please contact your land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Please call our 24/7 Network Operations Center (NOC) +233(0)30 263 4834.
Landowners and Rooftop Owners
Please call our 24/7 Network Operations Center (NOC) at +233(0)30 263 4834 in the event of a site emergency.
For assistance on all other matters, contact our land lease team at +233(0)30 265 2823 or asset.desk@americantower.com.
Yes, contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
All payments will be paid according to the terms of your agreement.
Contact your land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Yes, payment by direct deposit is our preference.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Contact the land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
Please check the terms of your agreement for any provision(s) that may affect the sale.
Additionally, contact your land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
American Tower markets each site with the goal of collocating multiple mobile network operators and other wireless service providers onto a single tower. Multitenant towers are beneficial because they are:
- An aesthetically favorable solution that reduces the need to construct additional towers.
- A cost-effective solution for tenants, allowing them to put more resources into building a better wireless network for their customers.
- An excellent way to secure long-term interest in the tower.
Your site number is used to identify your account. When you contact us, please reference your site number to help facilitate your request.
To find your site number, please check the signage at the site. If you are unsure, please contact your land lease specialist or our land lease team at +233(0)30 265 2823 or through asset.desk@americantower.com.
My American Tower Account
You should register for an American Tower account if you are a customer interested in or currently collocating on our assets or are a vendor working on behalf of customers of American Tower.
To create an account, go to the American Tower account log-in page and click on the link at the bottom that says “Don’t have an account yet and need to register?” You’ll then be asked a series of questions, so you can provide the information we need to grant you access.
American Tower accounts are not intended for landowners, building or venue owners, or American Tower employees.
An American Tower account is a helpful, online tool for customers and vendors. Customers can find sites, apply for collocations, track project status, and more. Vendors can find sites, request site access, report a site issue, and more.
Your username is the email address you used to register for your American Tower account plus .atc. For example, if your email address is john.smith@companyname.com, your username would be john.smith@companyname.com.atc.
If you need to reset your password, there is a link on the log-in page to do so.
Make sure your username is correct (the email address you used to register plus .atc). If you forgot your password, follow the link on the log-in page to reset it.
If you’re still having trouble, contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3.
Click on the “Forget your password?” link on the American Tower account log-in page. An email containing a link that allows you to reset your password will be sent to the email address with which you registered.
Once logged in to your American Tower account, click on “My Settings” in the upper-right corner of your screen, then select “Change Password” and follow the prompts.
Your username is the email address you registered with plus .atc. If you’ve changed your email address and would like to update your username to match it, please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3 for assistance.
Once logged in to your American Tower account, click “My Profile” in the upper-right corner and edit your information as necessary.
Once logged in to your American Tower account, click “My Profile” in the upper-right corner, and then click “Request Additional Access”, from here you can click on the appropriate selections.
You can review our site locator Quick Start Guide. For additional questions, please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3.
Please contact your Account Project Manager or onairaccess@americantower.com for assistance.
Please contact your assigned Account Project Manager. You can find their contact information within your American Tower account, under the “Projects” tab within the “Apply and Track” section.
Yes, but you may find certain functionalities easier to navigate on a desktop.
Please contact onairaccess@americantower.com or call 877-ATC-SITE (877-282-7483) and select option 3 for assistance.
Tell Us How We Are Doing
To get continually better over time — that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.
