Site Access and Emergencies
Please call our 24/7 Network Operations Center (NOC) toll-free at 0800-028-272.
Please call our 24/7 Network Operations Center (NOC) toll-free at 0800-028-272.
Please contact our landowners team at +27 10-003-8800, or landowner.relations@atcsouthafrica.co.za.
Please call our 24/7 NOC toll-free at 0800-028-272.
New Customers
Please contact our sales team at +27 10-003-8800 or sales.southafrica@atcsouthafrica.co.za.
Please contact our sales team at +27 10-003-8800 or sales.southafrica@atcsouthafrica.co.za.
All new customers must complete a credit application, as part of our standard practices.
Even if you’re a customer who has done business with American Tower in the past, we will request a credit application if:
- The customer entity of a new application does not match a customer entity that has a credit application on file.
- The application is out of date.
You can reach out to your assigned Account Manager at any time for a status update.
Yes, American Tower utilizes and accepts signatures via DocuSign®
DocuSign® is a registered trademark of DocuSign, Inc.
American Tower requires an engineering service be completed for the following reasons:
- To certify the tower is structurally capable of accommodating the proposed equipment.
- In accordance with reasonable and prudent engineering practices.
- The tower facility is subleased by American Tower from a third party.
- American Tower is contractually obligated to undertake the analysis.
Billing and Payments
American Tower does not currently accept payment by credit card, but we are looking to offer this option in the future.
You can reach out to your assigned Account Manager at any time to request copies of any necessary documentation.
You can reach out to your assigned Account Manager at any time to request a statement of your account, including any outstanding balance information, or an invoice.
You can reach out to your assigned Account Manager at any time to have the information updated in our system. It’s important to note, you may need to provide documentation to support the information change before we can update our system.
Most rent increases are related to escalators contained in the original lease. We recommend reviewing your lease for escalations. Increases can also be attributed to equipment additions, amendments, or other changes that occurred after the commencement date of the lease.
If you still have questions, please contact your Account Manager.
All new customers must complete a credit application, as part of our standard practices.
Even if you’re a customer who has done business with American Tower in the past, we will request a credit application if:
- The customer entity of a new application does not match a customer entity that has a credit application on file.
- The application is out of date.
If you’re a customer who receives monthly invoices, providing the invoice number with your payment can help speed the payment application process.
If you don’t receive monthly invoices, providing the American Tower lease number or tower number with your payment, as well as identifying the month(s) being paid, can help ensure quick and accurate payment application.
Receiving Payments
Please contact your assigned Account Manager for a status update.
Please submit signed POs to atcsasupplychain@americantower.com.
Please submit all invoices and statements to your assigned Account Manager for processing.
Landowners
Please call our 24/7 Network Operations Center (NOC) toll-free at 0800-028-272 in the event of a site emergency.
For assistance on all other matters, contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za.
Yes, American Tower is interested in purchasing your interest in the agreement. Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you.
As your current tenant, we can likely match or exceed any other offer and can structure the transaction to fit your financial needs.
All payments will be paid according to the terms of your agreement.
Monthly rental payments are issued at the end of each month, in advance, for the following month. For example, if your agreement states you are to be paid monthly, your July rent payment will be issued by the end of June.
No, all payments will be paid according to the terms of your agreement.
Monthly rental payments are issued at the end of each month, in advance, for the following month. For example, if your agreement states you are to be paid monthly, your July rent payment will be issued by the end of June.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za. We’ll update our records and redirect your payments to your new address, after receiving the required information. We’ll also use your new address for any notices required by the agreement.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you to obtain all the necessary information and documentation required to update our records and redirect payments.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you to obtain all the necessary information and documentation required to update our records and redirect payments.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za to confirm the property was sold.
Please check the terms of your agreement for any provision(s) that may affect the sale.
American Tower works with various partners to help obtain agreement extensions, agreement modifications, and sublease consents and to acquire property.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za to confirm whether a company is authorized to contact you on our behalf.
American Tower markets each site with the goal of collocating multiple mobile network operators and other wireless service providers onto a single tower. Multitenant towers are beneficial because they are:
- An aesthetically favorable solution that reduces the need to construct additional towers.
- A cost-effective solution for tenants, allowing them to put more resources into building a better wireless network for their customers.
- An excellent way to secure long-term interest in the tower.
To find your site or vendor number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za.
Rooftop Owners
Please call our 24/7 Network Operations Center (NOC) toll free at 0800-028-272.
For assistance on all other matters, contact our team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za.
Yes, American Tower is interested in purchasing your interest in the agreement. Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you.
As your current tenant, we can likely match or exceed any other offer and can structure the transaction to fit your financial needs.
All payments will be paid according to the terms of your agreement.
No, it is not necessary to submit an invoice. All payments will be paid according to the terms of your agreement.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za. We’ll update our records and redirect your payments to your new address, after receiving the required information. We’ll also use your new address for any notices required by the agreement.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you to obtain all the necessary information and documentation required to update our records and redirect payments.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za and a member of our team will be in touch with you to obtain all the necessary information and documentation required to update our records and redirect payments.
Please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za to confirm the property was sold.
Please check the terms of your agreement for any provision(s) that may affect the sale.
American Tower works with property owners to market their buildings, with the goal of collocating multiple mobile network operators and other wireless service providers on the rooftop.
To find your site or vendor number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our landowners team at +27 10-003-8800 or landowner.relations@atcsouthafrica.co.za.
American Tower makes it easy. We work with property owners to simplify marketing to mobile network operators, broadcasters, and other wireless service providers, manage tenant relationships, and administer billing and payments.
Contact us at development@atcsouthafrica.co.za and provide your property information, and we will contact you if we have a customer need.
Tell Us How We Are Doing
To get continually better over time — that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.