FAQs

Within these Frequently Asked Questions (FAQs) you’ll find answers to some of the most common questions our teams receive from customers, vendors, landowners, and other partners. Whether you have a question about our processes, need to communicate with our teams, or need more information, we’re ready to help.

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Site Access and Emergencies

Please call our 24/7 Network Operations Center (NOC) at 0809-020-3777 in the event of a site emergency.

For assistance on all other matters, contact our Real Estate team at Property.Team@atcnigeria.ng.

If this is a site emergency, please call our 24/7 Network Operations Center (NOC) on 0809-020-3777.

If this is not an emergency, you can request site access on our Site Access mobile app or call our NOC on 0809-020-3770.

New Customers

Please reach out to your assigned Project Manager for a status update.

ATC Nigeria requires an engineering service be completed for the following reasons:

  • To certify the tower is structurally capable of accommodating the proposed equipment.
  • In accordance with reasonable and prudent engineering practices.
  • The tower facility is subleased by ATC Nigeria from a third party.
  • ATC Nigeria is contractually obligated to undertake the analysis.

Receiving Payments

Landowners

Please call our 24/7 Network Operations Center (NOC) at 0809-020-3777 in the event of a site emergency.

For assistance on all other matters, contact our Real Estate team at Property.Team@atcnigeria.ng.

Yes, ATC Nigeria is interested in purchasing your interest in the agreement. Please contact our Real Estate team at Property.Team@atcnigeria.ng and a member of our team will be in touch with you.

Read More About Ground and Rooftop Lease Acquisitions

All payments will be paid according to the terms of your agreement.

No, all payments will be paid according to the terms of your agreement.

Our Real Estate team can answer your payment-related question, send it to them using the email below.

Note: Please be sure to put Payment Inquiry in the subject line of your email.

Property.Team@atcnigeria.ng

We encourage the use of direct deposit to avoid issues with lost payments.

To enroll, please email our Real Estate team at Property.Team@atcnigeria.ng.

Yes, payment by direct deposit is our preference.

Please send an email to Property.Team@atcnigeria.ng to enroll.

Please check the terms of your agreement for any provision(s) that may affect the sale.

ATC Nigeria markets some sites with the goal of collocating multiple mobile network operators and other wireless service providers onto a single tower. Multitenant towers are beneficial because they are:

  • An aesthetically favorable solution that reduces the need to construct additional towers.
  • A cost-effective solution for tenants, allowing them to put more resources into building a better wireless network for their customers.
  • An excellent way to secure long-term interest in the tower.

Your site ID is used to identify your account. When you contact us, please reference your site ID to help facilitate your request.

To find your site ID, please check your ground lease agreement or signage at the site. If you are unsure, please contact our Real Estate team at Property.Team@atcnigeria.ng.

Rooftop Owners

Please call our 24/7 Network Operations Center (NOC) at 0809-020-3777 in the event of a site emergency.

For assistance on all other matters, contact our Real Estate team at Property.Team@atcnigeria.ng.

Yes, ATC Nigeria is interested in purchasing your interest in the agreement. Please email our Real Estate team at Property.Team@atcnigeria.ng to discuss further.

Read More About Ground and Rooftop Lease Acquisitions

All payments will be paid according to the terms of your agreement.

No, all payments will be paid according to the terms of your agreement.

Our Real Estate team can answer your payment-related question, send it to them using the email below.

Note: Please be sure to put Payment Inquiry in the subject line of your email.

Property.Team@atcnigeria.ng

We encourage the use of direct deposit to avoid issues with lost payments.

To enroll, please email our Real Estate team at Property.Team@atcnigeria.ng.

Yes, payment by direct deposit is our preference.

Please send an email to Property.Team@atcnigeria.ng to enroll.

Please check the terms of your agreement for any provision(s) that may affect the sale.

Your site ID is used to identify your account. When you contact us, please reference your site ID to help facilitate your request.

To find your site ID, please check your ground lease agreement or signage at the site. If you are unsure, please contact our Real Estate team at Property.Team@atcnigeria.ng.

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To get continually better over time — that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

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