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Rely on Dedicated Experts

Depend on the experts in our industry-leading Network Operations Center (NOC). We have the team, tools, and technologies needed to monitor sites, complete maintenance tasks, and quickly address issues.

To report a service problem, check the status of a previously reported issue, or request maintenance, log in to the Customer Portal or contact us at support.datacenters@americantower.com or call:

Edge Data Centericon

Edge Data Center NOC


Metro Data Center icon

Metro Data Center (formerly Colo Atl) NOC


Around-the-Clock Support

For customers of any of our Data Centers, our Data Center Customer Portal provides 24/7/365 access to manage collocations. Within the Customer Portal you can:

  • View and manage installed assets
  • Submit and track service orders
  • Coordinate incoming and outgoing shipments
  • Communicate with our operations team
  • Request temporary or permanent site access
  • Manage permissions for users on your account
  • View documents, such as our certification reports and the customer onboarding handbook

To receive your log-in credentials, email support.datacenters@americantower.com.

Schedule a Tour

Discuss your requirements with us today. We offer custom data center and interconnection solutions. Schedule a virtual or in-person tour at any of our data centers by contacting 877-886-4834 or datacenters@americantower.com.

Tell us how we are doing

Tell Us How We Are Doing

To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

Share feedback today