People

Through our Core Principles, our employees support our Stand & Deliver mission of leading wireless connectivity around the globe, innovating for a mobile future, driving efficiency throughout the industry and growing our assets and capabilities to meet the needs of our tenants. The integration of these principles into our daily work begins with our senior leaders. They lead by example and are responsible for setting the tone for how we want our business units and employees to carry themselves, day in and day out. It is our responsibility to provide the structure and framework for our employees to succeed in their work. We use a robust system of feedback to regularly assess where we can improve our management, coupled with a strong portfolio of programs to further develop our teams’ capabilities and enhance our diversity, in order to operate more effectively and better serve our tenants.

Promoting Diversity and Inclusion

A major component of our diversity program is ensuring that mutual respect, inclusion and collaboration remain at the forefront of our culture. Workforce diversity gives American Tower a strategic advantage, as it brings fresh ideas into the business and helps us stay better connected to our tenants and communities. Our employees across the globe bring unique perspectives and come to us with different backgrounds, cultures and experiences. We know these differences help drive innovation and long-term success.

Employee Training and Development

Our people are the most valuable asset in which we invest. Our investments in training and professional development are essential components of our approach to people management. By offering our employees opportunities to further develop their skills and capabilities, we can continue to provide our tenants with state-of the-art, high-quality services and outstanding customer service, and we can be best positioned to achieve our strategic goals.

Quality Assurance

Around the globe, our engineering teams are responsible for ensuring the proper design, modification and maintenance of our tower portfolios. Our industry-leading U.S. Tower team of experts provides fast, reliable and up-to-date engineering services for thousands of structural analyses annually, while adhering strictly to the standards set forth in the American National Standards Institute (ANSI) Telecommunications Industry Association (TIA)-222. Statistically driven quality assurance procedures are applied to improve internal processes, enhance interdepartmental information flow and ensure that the highest degree of long-term, safe solutions are implemented.