Find Answers to Common Landlord Questions

Who do I contact in the event of a site emergency?

Please call our 24/7 Network Operations Center toll free at 877-518-6937.
For assistance on all other matters, contact our landlord relations team at 866-586-9377, option 4 or landlord.relations@americantower.com.

Is American Tower interested in buying out my agreement?

Yes, American Tower is interested in purchasing your interest in the agreement. Please complete our Agreement Purchase Form and a member of our team will be in touch with you.

As your current tenant, we can likely match or exceed any other offer and can structure the transaction to fit your financial needs.

Learn more about the benefits of agreement buyouts

When will I receive my payment?

All payments will be paid according to the terms of your agreement.

Monthly rental payments are issued at the end of each month, in advance, for the following month. For example, if your agreement states you are to be paid monthly, your July rent payment will be issued by the end of June.

I have a question about my payment. Who can I talk to?

We’d be happy to address your question. Please complete our Payment Inquiry Form to send your question directly to our landlord relations team.

Can American Tower pay me by direct deposit?

Yes, payment by direct deposit is our preference. Please complete our Direct Deposit Enrollment Form, then mail, scan, or fax it to us as described on the form.

I have a new address. How do I inform American Tower?

Please complete our Change of Address Form.

We’ll update our records and redirect your payments to your new address, after receiving the required information. We’ll also use your new address to mail any notices required in the agreement.

I have a question about property taxes related to the tower. Who can I talk to?

We’d be happy to address your question. Please complete our Tax Inquiry Form to send your question directly to our landlord relations team.

I recently bought a property with an American Tower communications site on it. How do I inform American Tower that I’m the new owner?

Welcome to American Tower. We look forward to working with you. To update our files, we need you to provide certain forms. Please refer to our Ownership Change Checklist to determine which forms you need to provide, then email or mail all relevant documentation to the addresses specified in the checklist.

My company name changed or my company merged with another entity. How do I inform American Tower?

Please refer to our Ownership Change Checklist to determine which forms you need to provide, then email or mail all relevant documentation to the addresses specified in the checklist.

I’ve sold my property that includes an American Tower site. What do I need to do?

Please direct the new owner to this website and ask them to complete the Ownership Change Checklist and provide all relevant documentation.

I am selling my property with an American Tower site. Is there anything I need to do?

Please check the terms of your agreement for provision(s) that may affect the sale.

How do I update my contact information with American Tower?

Please complete our Contact Information Form, so we can update our records. Note: we’ll use the address you provide to mail any notices required by the agreement.

Does American Tower have any authorized agents working on its behalf?

Yes, American Tower works with The Lyle Company, Tower Alliance®, and MD7® to help obtain agreement extensions, agreement modifications, and sublease consents and to acquire property. Representatives from these companies may contact you on our behalf.

Tower Alliance® is a registered trademark of Tower Alliance LLC. MD7® is a registered trademark of Md7, LLC.

Is American Tower going to put additional tenants on the tower?

American Tower markets each site with the goal of collocating multiple mobile network operators onto a single tower. Multitenant towers are beneficial because they are:

  • An aesthetically favorable solution that reduces the need to construct additional towers
  • A cost-effective solution for tenants, allowing them to put more resources into building a better wireless network for their customers
  • An excellent way to secure long-term interest in the tower

What access does American Tower have to my property?

Access details are specified in your agreement. Please contact our landlord relations team with any questions:

What is my site number, and why do I need it?

Your site number is used to identify your account. When you contact us, please reference your site number to help facilitate your request.

To find your site number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our landlord relations team:

Let Us Help

At American Tower, we take customer service seriously. Please let us know how we can help you by contacting our landlord relations team at 866-586-9377, option 4 or landlord.relations@americantower.com.